Instrument Service - We can offer access to service and support resources either on an ad hoc or fixed commitment basis; we work with our clients to tailor a flexible solution to meet both the needs of your organisation and your customers using our expertise to offer the highest standard of service.
Taylored services include:
Compliance and validation services – Including installation and operational qualifications (IQ,OQ) for instruments required to meet government or industry standards ensuring tractability and peak instrument performance.
European Virtual Office - We can provide a 'Virtual Office' facility, giving your customers first line support and triaging of enquiries.
Management services - Taylored to your needs.
For our SELDI Customers - we offer a full range of specialist instrument services to keep your systems operational now and into the future.
Service Contracts, Laser Refurbishment, Electronic Component Repair.
Inspection and Preventative Maintenance Visits, Remote Problem Diagnosis.
Technical Support and Experimental Planning.
RephiLe pure water systems - We are the Rephile instrument service agent for the UK. We are also Rephile distributors for both RephiLe water systems as well as Millipore compatible Rephile spares and consumables. Rephile Consumables are low cost, high quality and offer long term laboratory savings.
For free, advice or information or just to discuss your need business requirements please feel free to contact us.